This is a Private Charter Tour and as such you are bound by the Booking Terms and Cancellations of our Third Party Tour Operator, Explorer Whitsundays as per the following conditions:
Booking will be confirmed on payment of deposit
- Balance payments are to be made in full 75 days before commencement of tour
- Cancellations more than 75 days before departure result in a loss of the deposit.
- Cancellation within 75 days of departure date will result in forfeit of Full price
No refund is available after departure of a walk or tour has commenced.
We RECOMMEND ALL GUESTS have Travel Insurance which covers cancellation for a variety of reasons, including Pre-trip COVID cancellation cover. Cancellation due to contracting COVID or as a close contact will now no longer be considered a valid reason to cancel or postpone a trip and receive any refund.
The Operator strongly recommends that guests have travel insurance to:
- cover valuable items (e.g. Cameras, Luggage)
- protect against unforeseen flight or coach cancellations, road closures or late arrival into Airlie Beach for any reason which subsequently leads to missing the scheduled departure time,
- cover medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands, including returning to port or emergency air evacuation.
- cover against an emergency where you need to return to port urgently, e.g. a family member becomes very ill,
- cover against full ticket refunds, including the agent commissions component
- Please ensure that you understand the details of the cover included for the Travel Insurance to ensure that it covers the above for your peace of mind.
Please ensure you have read and understand our complete terms & conditions
